How to use your weight loss injection pen
A step-by-step guide
It’s completely normal to feel a bit nervous about your first self-injection, but rest assured, it’s a common and straightforward method for many to manage their medication. Before you start on your weight loss journey, there are a few things to consider, like where to store your medication, what time and day you will be injecting yourself and other important pre-injection checks.
Take a look at our Mounjaro and Wegovy (Ozempic) step-by-step guide on administering your weekly dose. If you need any further support, please contact us – we’re happy to help, or read our FAQs here.
What's covered in this guide
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Unboxing your weight loss medication - what should you have?
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Decide which day you will inject yourself with the dose.
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Step-by-step instructions on how to take the medication (separate instructions on Mounjaro and Wegovy).
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Unboxing your weight loss medication
Your order will arrive safely in specialised packaging, with ice gel packs to keep your medication at the perfect temperature. Inside, you’ll find several important items, so let’s get familiar with what’s included.
IMPORTANT! As soon as you receive your order, transfer your unused injection pen into the fridge and out of direct sunlight right away, ensuring the temperature is between 2 – 8°C and avoid freezing it. Refrigeration ensures that the medication remains effective.
After the first use, the pen can be stored at room temperature, up to 30°C and out of direct sunlight for up to 30 days.
Your box should contain:
- Weight Loss Medication Pen. You should check that your order contains the correct medication ordered - Mounjaro or Wegovy - and the correct dosage. All pens are pre-filled with 4 doses, designed to cover your next 4 weeks.
- Single-use needles compatible with the pen. Your order includes several individually packaged spare needles. You should always use a new needle for every dose which can be easily attached to the pen.
- Sharps bin. A medical-grade sharps bin for safe disposal of used needles.
- Alcohol swabs. A supply of swabs for cleaning the injection site.
- Patient Information Leaflet and User Guide. Be sure to read both thoroughly before your first injection. If you have any questions before you begin, our team will be happy to help. Contact them using the link below.
We recommend also having some gauze or cotton wool at the ready in case there is a small amount of blood. Don’t worry, a small pinprick of blood is expected.
If you think you are missing any items from your box, contact us right away using the link below.
Deciding when to take the injection dose
IMPORTANT! Always take your injection dose on the same day each week.
Both Mounjaro and Wegovy weight loss injection pens should be administered once a week on the same day. Consistency is key, so we recommend setting aside a 15-minute window in your weekly schedule and make it part of your routine.
To help you stay on track, write a reminder on your kitchen calendar, set an alarm on your phone, or add it to your digital planner. Once you get into the flow, it’ll become second nature.
The injections can be taken with or without food. If you need to change your injection day, you need to ensure your last dose was at least 3 days ago. We would recommend contacting the team for advice before making changes to your injection routine.
Step-by-step instructions on how to take the injection dose
Preparing to take your dose – Mounjaro and Wegovy
Before injecting every the dose, whether you’re taking Mounjaro or Wegovy, you should always follow these simple steps.
Inspect your Pen
Always inspect your dosage pen before use to ensure most effective use.
- Check that the medicine and dose match your order and prescription. Do not use if it is incorrect.
- Check that the pen isn't damaged or out of date.
- Check that the medicine isn't frozen.
- Check that the medicine looks clear and colourless. If you are taking Mounjaro, the medicine may look slightly yellow. The medicine should not contain any particles or look cloudy.
Decide where to inject
You can choose your injection site depending on what works best for you.
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Only ever inject in the following areas:
- Your stomach (at least 2 inches away from your belly button)
- Upper legs (on the front of your thighs)
- Upper arms (in the back of your arm) - You can inject the same body part, but never in the exact same spot. Rotate the injection spot to reduce the risk of infection and hard lumps forming.
- Always check that the spot you choose has no visible skin breakage or damage, and you do not inject into scar tissue.
Wash your hands
It's important to practice good hygiene and always inject your dose with clean hands.
- Wash your hands thoroughly with soap and hot water. You could use anti-bacterial hand sanitiser as an extra precaution.
- If someone else is helping you to inject, ensure they have followed careful hand hygiene measures too.
- Prepare a clean surface to place your injection pen.
Select your medication for step-by-step instructions on how to inject
How to inject your dose – Mounjaro
After following all of the steps and checks above, it’s time to take your Mounjaro dose. Full injection instructions are provided in the box and can be seen below. If you have any questions before getting started, contact our team – they’re very happy to help! If you are taking Wegovy, click here for instructions.
Parts of the Mounjaro KwikPen
Image material by Lilly Pharmaceuticals, the manufacturers of Mounjaro.
Step 1 - Prepare the pen
- Pull the cap off the pen and wipe the inner red seal of the pen with one of the alcohol wipes.
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Image material by Lilly Pharmaceuticals, the manufacturers of Mounjaro.
Step 2 - Attach the needle
- Select a new needle, tear off the paper tab from the outer shield then push it straight onto the pen and twist until it’s secure. You will never need to touch the needle without a secure shield.
- Pull off the outer needle cap and set aside for after, then remove the inner needle cap. Be careful as this will expose the needle.
Always use a new needle for each injection and only take it out of the packaging when you are ready to use it. Always check for damage before using. If you think the needle could have been damaged, dispose and use a new needle.
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Image material by Lilly Pharmaceuticals, the manufacturers of Mounjaro.
Step 3 - Prime the pen
- Slowly turn the dose knob until you hear two clicks and the extended line is shown in the dose window – this is an indication of prime position.
- Turn the pen so the needle is pointing upwards and gently tap the cartridge holder to release air bubbles to the top.
- Release some medicine into the air by pressing the dose knob until it stops. Slowly count to five while holding the dose knob (the 0 icon must be shown in the dose window). A small amount of medicine should come out the tip of the needle.
Your pen will be primed once you see a small amount of medicine at the top of your needle. - If you do not see any medicine released while priming the pen, try again but do not repeat more than two additional times. On the third time, change the pen needle and repeat again.
- Do not inject into your body yet.
Don’t worry about releasing a small amount of the medication. There is a small amount of extra medicine in the pen in order for you to prime the pen before every dose, so your injected dosages will still be accurate.
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Image material by Lilly Pharmaceuticals, the manufacturers of Mounjaro.
Step 4 - Inject the pen
- Once your pen is primed, turn the dose knob until it extends and stops and the 1 icon is shown in the dose window.
- Clean your pre-chosen injection site with an alcohol wipe and insert the needle in a position where you can still see the dose window. Inject the medicine by pushing the dose knob until it stops, count again to five while holding the dose knob.
- Check that 0 icon is now showing in the dose window before pulling the needle out of your skin.
If you do not see the 0 icon in the window, you have not completely administered the dose. Simply press the knob until you can see the 0. You should not redial the dose.
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Image material by Lilly Pharmaceuticals, the manufacturers of Mounjaro.
Step 5 - After injection
- A small pinprick of blood might appear at the injection site. Lightly press with a clean tissue or cotton wool. Do not rub the area.
- Carefully replace the outer needle shield that you set aside back onto the needle and unscrew. Do not attempt to remove without the cap as you may prick yourself. Immediately dispose into your supplied sharps container. Never store your pen with the needle attached.
- Securely replace the pen cap and store.
- Repeat this process weekly on the same day to ensure effectiveness.
After the first use, the pen can be stored at room temperature, up to 30°C and out of direct sunlight for up to 30 days when the pen should be disposed of.
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Image material by Lilly Pharmaceuticals, the manufacturers of Mounjaro.
Reached your fourth injection?
If you have reached the end of your pen dosages (after four injections over a month), dispose of the pen only in your regular household bin, or take it to your local pharmacy for disposal. Always remember to detach the needles and safely dispose in the supplied sharps container.
The more injections you give, the faster and more confident you’ll feel. If you ever have any questions about storing, preparing, or injecting with your pen, our clinical team are always here to help.
How to inject your dose – Wegovy
After following all of the steps and checks above, it’s time to take your Wegovy dose. Full injection instructions are provided in the box and can be seen below. If you have any questions before getting started, contact our team – they’re very happy to help!
Step 1 - Prepare the pen
- Pull the cap off the pen and wipe the inner seal of the pen with one of the alcohol wipes.
Step 2 - Attach the needle
- Select a new needle, tear off the paper tab from the outer shield then push it straight onto the pen and twist until it’s secure. You will never need to touch the needle without a secure shield.
- Pull off the outer needle cap and set aside for after, then remove the inner needle cap. Be careful as this will expose the needle.
Always use a new needle for each injection and only take it out of the packaging when you are ready to use it. Always check for damage before using. If you think the needle could have been damaged, dispose and use a new needle.
Image material by Wegovy.
Step 3 - Prime the pen
- Slowly twist the dose knob until you see two dots in the dose window – this is an indication of prime position. You may see small bubbles in the medicine, this is normal and will not affect your dose.
- Turn the pen so the needle is pointing upwards and press the dose button, you should see a small amount of medicine at the tip of the needle.
- Your pen will be primed once you see a small amount of medicine at the top of your needle.
- If you do not see any medicine released while priming the pen, try again.
- Do not inject into your body yet.
Don’t worry about releasing a small amount of the medication. There is a small amount of extra medicine in the pen in order for you to prime the pen before every dose, so your injected dosages will still be accurate.
Step 4 - Inject the pen
- Once your pen is primed, turn the dose knob until it shows your dose amount.
- Clean your pre-chosen injection site with an alcohol wipe and insert the needle at a 90 degree angle. Inject the medicine by pushing the dose knob until it clicks, count to six while holding the dose knob to ensure you have administered the full dose.
Image material by Wegovy.
Step 5 - After injection
- A small pinprick of blood might appear at the injection site. Lightly press with a clean tissue or cotton wool. Do not rub the area.
- Carefully replace both caps back onto the needle and unscrew. Do not attempt to remove without the cap as you may prick yourself. Immediately dispose into your supplied sharps container. Never store your pen with the needle attached.
- Securely replace the pen cap and store.
- Repeat this process weekly on the same day to ensure effectiveness.
After the first use, the pen can be stored at room temperature, up to 30°C and out of direct sunlight for up to 30 days when the pen should be disposed of.
Reached your fourth injection?
If you have reached the end of your pen dosages (after four injections over a month), dispose of the pen only in your regular household bin, or take it to your local pharmacy for disposal. Always remember to detach the needles and safely dispose in the supplied sharps container.
The more injections you give, the faster and more confident you’ll feel. If you ever have any questions about storing, preparing, or injecting with your pen, our clinical team are always here to help.
FAQs
Our FAQs cover everything from the medication details, pricing, dosage and application troubleshooting steps. Please reach out to the team if we can assist with any further queries.
Weight Loss Medication – The Details
Mounjaro (tirzepatide), Wegovy and Ozempic (semaglutide) are medications used to assist with weight loss. Originally developed to treat type 2 diabetes, they have been found effective in reducing appetite and promoting weight loss.
GLP-1, or glucagon-like peptide-1, is a hormone that plays a crucial role in regulating appetite and blood sugar levels.
Semaglutide acts as a GLP-1 receptor agonist, which increases the feelings of fullness and reduces appetite. This helps individuals eat less and lose weight over time.
Like Semaglutide, Tirzepatide works by mimicking the action of GIP and GLP-1, hormones that help regulate blood sugar levels.
It enhances insulin secretion, reduces glucagon secretion, slows gastric emptying, and promotes a feeling of fullness, which helps control blood glucose levels and can also lead to weight loss.
Both medications act on hormones that regulate appetite. Ozempic is a GLP-1 receptor agonist, while Mounjaro is a dual GIP and GLP-1 receptor agonist. They help reduce food intake and increase feelings of fullness.
These medications are typically prescribed to individuals with a body mass index (BMI) of 30 or higher, or those with a BMI of 27 or higher who have related health conditions such as type 2 diabetes, hypertension, or high cholesterol.
Like all medicines, there are side effects to be aware of. Not everyone experiences the side effects, but weight loss treatments can cause nausea, vomiting, diarrhea, and constipation. These side effects generally subside as your body adjusts to the medication. It is important to read all patient information that is supplied with your treatment.
Some people may experience more serious side effects like pancreatitis or allergic reactions. It’s important to discuss potential side effects with a medical expert.
They are generally administered via a once-weekly injection. Your healthcare provider will demonstrate how to properly use the injection device.
Many people begin to see weight loss results within the first few weeks of treatment, but significant weight loss may take several months. Consistency with the medication and lifestyle changes such as diet and exercise enhance results.
It’s crucial to consult with your healthcare provider before combining weight loss pens with other weight loss treatments to avoid potential interactions and side effects.
While there are no specific dietary restrictions, you should consult your healthcare provider in case you have any specific individual restrictions. You should adopt a healthy diet and regular exercise routine to help maximize the benefits of weight loss treatments.
The online assessment and follow up healthcare expert will evaluate your medical history, current health conditions, and weight loss goals to determine if the weight loss treatment is a suitable treatment option for you.
You will be given clear instructions for how and where you should inject the medication. The dosage will be advised after completing the assessment form.
BMI, or Body Mass Index, is a numerical value derived from an individual’s weight and height. It provides a general indication of whether a person has a healthy body weight for a given height.
Pricing and Dosage and the Wellbeing Questionnaire
You can take advantage of joining our subscription program (which you can cancel at any-time), by joining you will receive a significant welcome bonus for joining the platform on month one. The price of the medication in month two will revert to the standard price (excluding the initial welcome bonus).
Pricing for the medication increases with dosage in tiers of pairs. For example in the case of our most popular medication. Your starting dose is 2.5mg and then most people escalate in month two to 5mg. The price of 2.5mg and 5mg is £205 (although you would receive the welcome bonus in month 1). The price for 7.5mg and 10mg is £225 and 12.5mg and 15mg is £245.
Your subscription would automatically take payment on day 28 from your prescription date (not initial payment date) and subject to receiving your well being questionnaire, sent on day 21, your medication will be dispatched within 48 hours of your payment. (Weekend Depending)
If you wanted to forward pay for a 3-month, 6-month, 12 month subscription – you can take further advantage of the discount savings as the average cost of the medication works out cheaper than monthly subscriptions as it factors within the price escalating in dose which most patients do.
When you join as a first-time customer on a rolling one-month subscription programme, you will have received a welcome bonus of £76 on your initial payment. Subsequent monthly payments will revert to the base price of the medication excluding the initial welcome bonus.
Your application, images and ID check will be reviewed by our healthcare team to ensure you meet the criteria to take the weight loss medication. If successful, you will receive an email containing further information and your weight loss medication will be dispensed.
In some cases, our healthcare team may need more information, or new images to the ones you have provided before dispensing your medication. You will receive further details by email.
In a case of your application getting rejected, you will receive an email confirming the reason why and your refund will arrive in 7-10 working days as per the terms stipulated by our payment gateway called Stripe.
If you would like more information about the status of your application, you can speak with our team by calling 01225 444 144, or email [email protected].
The dose escalation is dependent on the type of medication taken, and only upon completion of the wellbeing questionnaire, which will be shared via email, 21 days after your prescription starts. Your responses will help our healthcare team to give you tailored support and decide which dose you can increase to.
During the questionnaire, you can request to increase your next prescription, which will be reviewed by the prescribing nurse. You will have access to resources and support to help you make the decision.
Please note there are increased charges for higher doses of the weight loss treatments, due to the higher amount of medication in the pen.
If you are on a rolling monthly subscription, you will receive the wellbeing questionnaire on day 21 from your prescription date. Upon completion and payment, your next pen will be dispensed and shipped to you.
If on a 3, 6 or 12-month subscription, you will still need to complete the monthly check-in before the next pen is sent out to you. Payment will be automatically taken on day 28 with the original card details provided.
Please note that even if you have paid in full upfront, the pens will arrive individually after completion of the wellbeing questionnaire. This is so the prescribed nurse can review and increase the dosage if necessary.
You will need to reapply online using the online self-assessment, and evidence your previous prescription taken so the healthcare team can determine which dosage is suitable. If you see yourself continuing the course for several months, we would suggest joining the subscription program to take advantage of time savings for renewal and price discounts.
Even if you have paid for a 3, 6 or 12 month subscription upfront, the pens will arrive individually at monthly intervals after completion of the wellbeing questionnaire – this is to ensure you are taking the correct dosage and allows for the prescribing nurse to increase if necessary.
The wellbeing questionnaire is sent on day 21 after your prescription, so your next monthly pen will arrive on time for an uninterrupted supply.
Your health is our priority, so every customer is sent a short wellbeing questionnaire each month by email (21 days after your prescribed start date) – a self-directed check-in to gather vital insights. Our healthcare team use this information to ensure that you are receiving the correct support and dosage.
Upon review, the dosage of your weight loss medication can be increased and dispensed in time for your next required dose schedule.
If you haven’t received the questionnaire, you can fill it out here.
The Application Process
Sometimes, the images provided are incorrect or unclear for our team to review – so we may ask you for more information or to provide new images. To ensure that the process is not slowed, make sure to provide clear and unblurred images that meet the specification stated.
Some common reasons why images might be unclear:
– There are some missing photos
– The photos are blurry or out of focus
– There is not a full length photo provided
– Your face is covered by the camera
– There is not a clear photo of your scales with a visible weight reading
– The team were not able to recognise or make an identification from the photos
If you are not comfortable uploading photos, you can book a free verification video call by contacting us at 01225 444 144, or email [email protected]
Our team has reviewed your details and identified that you require a call with a specialist weight nurse to continue your application. You can accelerate this process by contacting 0151 245 2638 or booking a call via the link in the email.
It is a regulatory stipulation that you meet a specific BMI threshold to get weight loss medication. If you require a call with a specialist weight nurse to ensure you are suitable, contact us at 01225 444 144, or email [email protected].
Your health is our top priority – we can organise a call with a nurse so you can discuss your symptoms. Contact us at 01225 444 144, or email [email protected].
Contact us by calling 01225 444 144, or email [email protected] with your details and we can assist you further.
We’re sorry no one contacted you at the scheduled time. Get in touch by calling 01225 444 144, or email [email protected] with your details and we can assist you further.
We understand that getting your medication on time is important and delays with payment can be frustrating. If you are having issues making a payment for your subscription, call us on 01225 444 144 and we can assist you further.
Check your spam or junk folder to see if the emails are there. If you still cannot find them, contact us by calling 01225 444 144, or email [email protected] with your details and we can assist you further.
After making a purchase of Weight Loss Medication and order status is marked as Incomplete or On Hold, and you request to cancel your order, a 25% administrative fee will be charged.
An administrative fee of 25% will also apply if you choose to cancel your subscription after payment has been taken for the next month.
If you join the weight loss service and do not upload your verification images and 28 days elapses, no refund applies.
Please note that returns or refunds are generally only accepted under specific conditions: in cases of dispensing errors, if the pen is found to be faulty upon receipt, if the customer is deemed ineligible for treatment, or if the customer experiences uncontrollable side effects.
Returns for reasons not related to these conditions, such as a change of mind, are not accepted once a prescription is ready to be created and dispensed. It is the customer’s responsibility to provide all necessary documentation, photographs, and returns. Refunds cannot be processed until these are received and verified.
