Placing an order
Which test should I choose?
You should choose the test that is right for your needs, symptoms and health concerns. Details of the health biomarkers included in each test can be found on the test pages on our website. If you want an all-round health test, we recommend the Well Woman or Well Man tests which provide the widest range of biomarkers and the best value to check numerous areas of your health.
How does the service work?
We offer a range of test solutions to suit your needs. Some of our tests require a tiny blood sample, and so can be taken at home, or in a clinic, using a finger-prick lancet. These samples can then be either processed using the equipment within the kit, sent to a laboratory, or tested at the clinic site. Other tests require a larger volume of blood to check for more biomarkers. These need to be obtained via a blood sample taken from your vein by a professional, trained clinician, in one of our UK-wide clinic locations. The samples are then sent to a laboratory for thorough testing. If your sample has to be tested at the laboratory, your results will be emailed to you within 5 days of sample receipt at their site.
When will my order arrive?
We dispatch test kits every day from Monday to Friday, excluding Bank Holidays. Standard delivery is 2-3 working days. If you order before 3pm Monday-Thursday and select Express Delivery, we will send your kit out on the same afternoon, for delivery to you on the next working day. Any orders placed over the weekend or on Bank Holidays will be processed on the next working day.
How accurate are your tests?
Our tests are medically-approved and are as accurate as tests you would take in a healthcare facility. Our tests are analysed in a lab which is UKAS accredited, and registered with the Care Quality Commission (CQC). In-Clinic tests are completed using analysers that are laboratory-standard in quality, highly reliable and accurate.
I’ve just paid, can I change my order?
If you need to make any changes to your order or your booking, please contact us
and we will see what we can do to help you. Be aware that if you need to cancel your test, you may be charged a cancellation fee.
Can I order a test for someone else?
Yes – please add their details when making your booking, and then your details at the checkout if you need to. Please be aware that our tests are only for customers aged 18 or over.
Why do I need a kit for my appointment?
Many of our clinics hold a stock of blood testing supplies ready for your appointment. We also work with other locations who are qualified to take blood but do not hold blood testing supplies for us. For appointments at those locations, we will send you a complete kit to take to your appointment, which the clinician will use to take a sample of blood from your arm for testing.
How often should I take a test?
We believe it’s most effective to monitor your health regularly over time. So we recommend taking your test every three months. This is the amount of time it typically takes to see the impact of health and lifestyle changes.
Arranging an appointment
How do I book an appointment?
Booking an appointment is simple. On the test page of your choice, click the ‘Book Now’ button to start the booking process. You will then choose the preferred clinic location, date and time for your appointment. Complete your details and then simply checkout to pay for your test.
How is the test carried out?
They can be completed in various ways, depending on the test required. Our more complex blood test samples are typically taken from a vein in your arm, using a small needle. In many clinics we also offer rapid tests for Cholesterol and Diabetes, which use a small finger-prick sample of blood, analysed there and then with an innovative testing device for results whilst you wait. We also offer a range of home tests which you can complete using a tiny lancet on your finger to draw a small blood sample.
Do I need to fast before my test?
Some of our tests require you to observe a fasting period. This will be detailed in the product information.
I am nervous about my blood test appointment.
We know that blood tests can be daunting. You are welcome to bring a friend or family member to your appointment for support if you wish. Some customers also like to listen to music or audiobooks the appointment to distract them. If you feel nervous, unwell or faint, please do let the clinician know and they will be pleased to help you.
Do I need to take my kit to my appointment?
If you have requested a venous draw test and have received a test kit for this, please ensure you take the complete test kit with you to your appointment. If you don’t, the clinician will not be able to take your sample.
After your test
My blood was haemolysed - what does that mean?
A haemolysed test result or ‘haemolysis’ can happen when the red blood cells in the sample burst.
Do you provide results 7 days a week?
The laboratory analyses samples from Monday to Saturday. Results will be sent to you as soon as they are available, so you may receive them on any day the week, including at weekends.
How do I book a follow up GP consultation?
You can find out more about our online GP Consultation Service here
. Appointments are available at your convenience, from 8am to 8pm, 365 days a year.